TERMS & CONDITIONS
TERMS:
All CCE merchandise is shipped FOB CCE's plant
in Dallas, Texas.
At the time merchandise is delivered to UPS, FedEx, other delivery
service or common carrier, title transfers to the Customer.
CREDIT
TERMS: For customers on open credit, payment terms
are net 10 days from invoice date.
Credit applications are available on our website at
www.chenille.com. Visa, Master Card,
American Express and Discover cards are gladly accepted. Until credit is approved, customers must
prepay by credit card or check.
PRICES:
Prices are subject to change without notice. Prices on the Order Acknowledgement and
written quotes are the only prices honored.
SALES
TAX: All orders shipped to locations within the
state of Texas
will include sales tax (current rate is 8.25%) unless a tax exemption
certificate is on file.
STANDARD
LEAD-TIME: The standard lead-time is approximately 20
business days from the date customer approves art or sample. Standard orders
during peak demand may require longer lead-time. Preferred Partner chenille
orders are shipped in 15 business days or less, regardless of season.
ORDER
MINIMUMS: Minimum order quantity of 6 pieces (same style, same
color, same size). Preferred Partners are exempt from most
order minimums.
VOLUME
DISCOUNTS: Discounts are available for larger
quantities. Call (214) 343-0888 or (800) 227-2040 for a quote.
SHIPPING:
Orders will be shipped FOB Dallas,
Texas. Unless otherwise specified by the customer,
the order will ship Fedex ground. Shipping, insurance and handling charges are
the responsibility of the customer and are not included in the quote or price,
and will be added to the invoice.
CUSTOM
DESIGNS: Art preparation/setup for custom designs
begins at $50.00 and varies based on size and complexity of the design. Art preparation/setup files remain the
property of CCE. Quotes are available
upon receipt of artwork and other necessary information. Call Customer Service at 214-343-0888 or
800-227-2040 for details.
WARRANTY:
All CCE products are warranted against defective workmanship or
materials. CCE reserves the right to
examine merchandise to determine, in its sole discretion, if the merchandise is
defective due to workmanship or materials.
RETURN
OF MERCHANDISE: Claims for defective merchandise must be made
within two weeks after receipt of the merchandise. No merchandise will be accepted by CCE
without a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please call (800)
227-2040. The RMA number must appear on
the outside of all boxes returned.
Merchandise returned without an RMA number will be returned to the
customer at the customer's expense.
CHANGES
& CANCELLATIONS: Emblems are “made to order” and therefore not
returnable. Changes and/or cancellations
must be made prior to the first step in producing the order. Otherwise, the order will be subject to full
charges.
CUSTOMER
SUPPLIED MATERIALS: There is a minimum 2% spoilage allowance on
all customer-supplied garments and materials.
RUSH
SERVICE: Rush orders will be accepted when production
capacity allows. A 25% premium is
assessed to the order amount for orders shipped in 10 business days, a 50%
premium is assessed for orders shipped in 5 business days, and a 100% premium
is assessed for 24-hour service. The
minimum rush service premium is $25.00.
CCE
IMAGE: Reproduction of CCE images, including
catalogs, web site, and sales literature, is prohibited by copyright
protection, without CCE's prior written consent.
PLACING ORDERS: To place an order,
complete an order form and fax it to (214) 349-8884, e-mail it to your CCE
Salesperson, or mail it to CCE. Please call (214)
343-0888 or (800) 227-2040 with questions and comments. Completed orders received before 2:00 pm
Central Time are dated the day received.
Orders received after 2:00 pm are dated the next business day. Orders with new artwork are dated upon
approval of the artwork.
EMBLEM
MEASUREMENTS: A chenille emblem is measured in inches from
chenille edge to chenille edge not including the felt. Standard tackle twill lettering is measured
in inches and is based on the height of the top color of the most prominent
letter.
TRADEMARKS:
Written permission is required from the trademark owner prior to
production of emblems with protected logos and designs. CCE will not be responsible for copyright or
trademark infringement by the buyer.
Effective
January 12, 2004